FAQs




How do I choose a size?

How can I wash my jacket?

What is the return policy?

Why are the sleeves long?

What if the lining feels damp?

What duty will I be charged by customs?

Shipping Times

 

How do I choose a size?

All raincoats are unisex. Check out our sizing guide here

How can I wash my jacket?

Ember&Earth Jackets can be washed on the Hand Wash setting in cold water with a mild, non-toxic detergent. Please wash inside out and separately. Because they are 100% Waterproof they do not stain easily and a wipe with a damp cloth should suffice to clean any dirty areas.

 

What is the return policy?

We have a 90 day return policy at Ember&Earth. If the jacket is in the same condition as when you receive it, and you wish to exchange or return it, please initiate the returns process at our Exchange/Returns Portal and send us the jacket back.

We will reimburse you in full for the jacket, or send you a replacement as desired

Return Address:
Ember and Earth C/O Autofulfil Fulfilment Centre
Unit B3
Deerpark Industrial Estate
Oranmore
Galway
Ireland

Note on Sale items:

Returns are accepted on sale items under the guidelines above. Exchanges can be made with items of equal value, or additional payment can be sent to upgrade to a non-sale item.

 

Why are the sleeves long?

The reason the arms are longer are because traditionally, this style of raincoat intentionally has longer sleeves in order to cover the hands during heavy rain. Without this, when it rains, your hands would get wet. When we wear them around in dry weather, we normally roll back the cuff one or two times, and when it rains, we roll them right back out!

 

What if the lining feels damp?

For any waterproof jacket the difference between the temperature outside and the temperature in the jacket due to body heat causes condensation. If the jacket has been in the rain it should be stored hanging so that the water can drip off it. If the jacket is cold, the lining may feel damp, but rest assured, it is not wet, and once it has warmed up again it should be fine.

 

What duty will I be charged by customs?

Outside of the EU, importation taxes or duties vary between countries, and unfortunately we are unable to provide estimates. To avoid any unexpected charges we advise that you contact your local customs office for a breakdown of potential taxes and/or duties before you order.

Shipping Times

Shipping estimates vary depending on country and shipping method chosen, and are therefore calculated at checkout. 

Due to the Covid-19 pandemic, many shipping agents need to prioritise medical supplies over commercial shipping. Therefore, there may be some unexpected delays to your shipment, which is unfortunately out of our control. Once the shipment leaves our warehouse, we can not speed up or interfere with a shipment if it is on hold for priority of shipment of medical supplies. We can only ask you to please have patience, we are all in this together! :) 

Shipping times provided at checkout are estimates. Cut off point is 14:00 for EU orders, and 12:00 for everywhere else. Remote areas of a country can take slightly longer than listed at checkout.