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Returns Policy

We have a 90 day return policy at Ember&Earth. If the jacket is in the same condition as when you receive it, and you wish to exchange or return it, please initiate the returns process at our Exchange/Returns Portal and send us the jacket back.

We will reimburse you in full for the jacket, or send you a replacement as desired. Shipping cost is not refunded. 

Return Address:
Ember and Earth C/O Autofulfil Fulfilment Centre
Unit B3
Deerpark Industrial Estate

Return shipping is covered by the buyer. We recommend getting tracked shipping to ensure safe return.  

Note on Sale items:

Returns are accepted on sale items under the guidelines above. Exchanges can be made with items of equal value, or additional payment can be sent to upgrade to a non-sale item.

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