Returns & Exchanges

At Ember & Earth, we want you to love your jacket. If for any reason you don’t, you have:

• 14 days from delivery to notify us you’d like to return or exchange (EU legal right of withdrawal).
• 90 days from delivery under our extended store policy to send it back in the same condition you received it — unused, unwashed, with tags attached.

___________________________________

How to Start a Return

1. Go to our Exchange / Returns Portal and submit your request.
2. Package your item securely.
3. Send it to our returns address below.

Return Address:
Ember & Earth Returns
1028 Budapest
Máriaremetei Street 98.
Hungary

___________________________________

Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 7 business days.

• Shipping costs are non-refundable unless the item was faulty or sent in error.

___________________________________

Exchanges

We can exchange your item for a different size, colour, or style of equal value.

• If you’d like to upgrade to a higher-priced item, you’ll just pay the difference.

___________________________________

Return Shipping

Return shipping is covered by the customer unless:

• The item was defective,
• Or we sent the wrong product.

We recommend using tracked shipping for safe delivery.

___________________________________

Sale Items

Sale items can be returned or exchanged under the same conditions.

___________________________________

Exceptions

We cannot accept returns for:

• Items worn, washed, or damaged after delivery.
• Customised or personalised products.