Shipping policy
Shipping Policy – Ember & Earth Rainwear
Processing Time
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Orders are processed within 1–2 business days after payment is received.
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During peak seasons, processing may take up to 3–5 business days.
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You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery Times
We ship worldwide from our fulfillment center in Budapest, Hungary.
Delivery times and costs are calculated at checkout based on your location.
| Region | Estimated Delivery Time | Shipping Rate* |
|---|---|---|
| Hungary | 1–3 business days | Free on orders over €50 |
| European Union | 3–7 business days | Free on orders over €100 |
| UK & Switzerland | 4–9 business days | Calculated at checkout |
| Worldwide | 7–14 business days | Calculated at checkout |
*Rates may vary depending on promotions and order size.
Free EU Shipping – Limited Relaunch Offer
As part of our relaunch, we are offering Free Shipping to all EU countries for a limited time.
No minimum spend required.
Order Tracking
All orders include a tracking number.
Once shipped, you’ll receive a link to track your delivery in real-time.
Customs, Duties & Taxes
International orders outside the EU may be subject to import VAT, customs duties, and carrier clearance fees. These charges are not included at checkout and are the responsibility of the customer.
Norway orders: We are not registered under Norway’s VOEC scheme and do not collect Norwegian VAT at checkout. Norwegian import VAT, customs duty, and carrier handling fees may be charged on delivery.
Delivery Issues
If your order hasn’t arrived within the estimated time, please:
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Check your tracking link for updates.
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Contact the courier for more details.
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Reach out to us at support@emberandearth.com if the issue persists.
Incorrect or Damaged Orders
If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.